Role: Community assosicate 


Location: leeds
Salary: £17,000
Start Date: may 2018 

About Avenue HQ:
Avenue HQ was founded in 2016 in Liverpool, UK. We pride ourselves on being a community driven business created for and facilitating a driven business community. Since conception we have made big strides and continue to place ourselves at the forefront of the new working movement. We are a company that is evolving every day in response to our members and their constantly changing needs. It is that community which is truly at the heart of everything we do - we believe in creating inspiring environments where individuals, businesses and cities can thrive.  From the minute you attend one of our events, use a space for a meeting, become a member or even visit one of our hospitality venues you’re invited into the fold and become part of the progression. We strive to offer much more than just workspace; our organisation reaches far beyond any of our four walls and we aim to support and nurture businesses as they graduate through our plans and grow with us.

Job Overview

Our Community Associates are absolutely key to the smooth running and member satisfaction at each of our sites. They are the number one daily point of contact for our members and anybody visiting the site, be it for a meeting, event or as a day pass holder and give the human element to their home site, guiding the way in which the community uses the space. They are expected to have a specialism such as hospitality, marketing and outreach or member services and will be in charge of delivering this area dynamically and successfully with in their site, guiding the decisions of the Community Manager in their particular area. Crucially our Community Associates are team players and can work harmoniously together to delivery a high quality product representative of Avenue HQ as a brand. They will be experts in their local areas and able to find their place within the wider business community while retaining the member at the focus of their mission.

Key Attributes

  • Team player - able to work together with their peers to deliver results

  • Caring - about the brand, the site and our members

  • Dedicated - to keeping standards high throughout every day, with a keen eye for detail

  • Knowledgeable - in your given field with a keen desire to learn more and increase your skill level

  • Confident - working both independently to make decisions but also within a team, able to support and collaborate

  • Accountable - for the excellence of your specific area, making decisions to benefit our members

  • Approachable - you will be the first port of call for any issue from both customer and staff alike, people know if they approach you with an issue it will be dealt with quickly, calmly and effectively

  • Ambitious - with ideas that can shape the customer experience for our members and visitors

Responsibilities

  • Aiding in the day to day management of home site in conjunction with fellow Community Associates to ensure a smooth member experience

  • Maintaining a good relationship with members - helping them to connect and collaborate within Avenue HQ and further afield

  • Updating Member Portal with events and points of interest as appropriate

  • Maintaining Mail Handling processes in a secure and considerate manner

  • Organising weekly member surgery sessions to gain insight and troubleshoot

  • Maintaining engaging and popular member events calendar in accordance with requirement

  • Work together with colleagues and management in home site to execute both internally and externally run events and meetings

  • Face of the home site, there to welcome members and visitors

  • Developing and maintaining professional relationships within the local community

  • Aid in content capture of daily site activity and events in line with company standards to contribute to the projection of the company image through considered on-brand output and engagement across social channels and web

  • Assisting in sales negotiations to meet company targets for member occupancy

  • Providing information and copy as required for regular internal and external emails in line with brand and site needs

  • Produce monthly report on sector specific activity to contribute to the full site report

  • Work to support and collaborate with operationational colleagues, head office and development team to grow Avenue HQ